Social Policy, Planning and Social Development I: Social Policy, its Concept, Goals, Scope, Context and Models and their Applicability in India; the Evolution of Social Policies and their Implementation for Marginalised and Vulnerable Sections; and the Process of Policy Formulation under a Changing Political Scenario

The seventh unit asks how societies decide what welfare to provide and how. This chapter takes its first three items: social policy, its concept, goals, scope, context and models, and their applicability in the Indian context; the historical development of policies and their implementation, especially for marginalised and vulnerable sections; and the process of policy formulation, its determinants, steps and approaches, and the impact of a changing political scenario (the syllabus writes "Scenerio"). Public administration and political science on this platform also treat policy; here it is read as a social worker needs it, as the framework that decides what a client is entitled to and as something a practitioner can help to change.

1. Social policy: concept, goals, scope and context

T. H. Marshall (Social Policy, 1965) described social policy as the policy of governments with regard to action having a direct impact on the welfare of citizens, by providing them with services or income; its central core consists of social insurance, public assistance, the health and welfare services and housing policy. Richard Titmuss widened the idea to include all collective interventions that meet needs and redistribute command over resources, identifying three systems of welfare: social welfare (public services), fiscal welfare (tax allowances and reliefs) and occupational welfare (benefits provided through employment). Marshall's earlier essay Citizenship and Social Class (1950) supplied the justification: citizenship developed from civil rights (eighteenth century) through political rights (nineteenth) to social rights (twentieth), the right to a modicum of economic welfare and security and to share in the social heritage.

The goals of social policy include meeting basic needs, protection against risks, reducing poverty and inequality through redistribution, promoting social justice and inclusion, developing human capabilities, and building social cohesion. Its scope covers social security, health, education, housing, employment and labour, family and child welfare, and the welfare of particular groups such as women, older persons, persons with disabilities, Scheduled Castes and Tribes and minorities. Its context shapes it: the values and ideologies of a society (liberal, conservative, social democratic, Gandhian, Marxist), the economy and fiscal capacity, the political system and the balance of power among classes and groups, the constitution and courts, demographic change, and international influences such as the conventions of the UN and ILO and the conditions of international lenders.

🎯 Why policy is a social worker's business
Every client's options are set by policy: whether a widow gets a pension, whether a disabled child gets a school place, whether a migrant can draw rations in a new state. A worker who understands policy can secure entitlements for clients, notice where policy fails, and use that evidence to press for change, which is the "policy practice" named among social work competencies.

2. Models of social policy and their applicability in India

Harold Wilensky and Charles Lebeaux (Industrial Society and Social Welfare, 1958) distinguished two conceptions of welfare. In the residual conception, welfare institutions come into play only when the normal channels, the family and the market, break down; help is temporary, targeted and often stigmatising. In the institutional conception, welfare services are a normal, first-line function of modern industrial society, provided as of right. Richard Titmuss (Social Policy: An Introduction, 1974) described three models. The residual welfare model holds that the state should intervene only temporarily when family and market fail. The industrial achievement-performance model, sometimes called the "handmaiden" model, holds that social needs should be met on the basis of merit, work performance and productivity. The institutional redistributive model sees social welfare as a major integrated institution providing universal services outside the market on the principle of need, and redistributing resources towards equality.

Gøsta Esping-Andersen (The Three Worlds of Welfare Capitalism, 1990) classified welfare states by decommodification, the degree to which people can maintain a livelihood without relying on the market, and by their effect on stratification. Liberal regimes (the United States, the United Kingdom) offer modest, means-tested benefits and encourage the market; conservative or corporatist regimes (Germany, France) tie benefits to occupation and status through social insurance and support the traditional family; social democratic regimes (the Scandinavian countries) provide universal, generous benefits and promote equality. Applied to India, none fits neatly. The Constitution's directive principles express an institutional, redistributive aspiration; much practice has been residual and targeted, through below-poverty-line schemes; social insurance on the conservative pattern reaches mainly formal-sector workers, a minority of the workforce; and since 2005 a rights-based turn has created legal entitlements to information, work, education and food. Ian Gough and Geof Wood described countries like India as "informal security regimes", in which family, community and patron-client ties still provide much of people's security.

Models of social policy
ModelSourcePrinciple of provisionIndian echo
ResidualWilensky and Lebeaux (1958); Titmuss (1974)State steps in only when family and market fail; targetedBelow-poverty-line targeting of pensions and housing
Industrial achievement-performanceTitmuss (1974)Benefits follow work, merit and productivityProvident fund and employees' state insurance for formal workers
Institutional redistributiveTitmuss (1974); Wilensky and Lebeaux's institutional conceptionUniversal services on the principle of need; redistributionDirective principles; the right to education for all children aged 6 to 14
Liberal, conservative, social democratic regimesEsping-Andersen (1990)Degree of decommodification and effect on stratificationA mixed and largely informal security regime
⚠️ Titmuss has three models, Wilensky and Lebeaux two
Wilensky and Lebeaux contrasted only residual and institutional welfare. Titmuss added the industrial achievement-performance model between them. Esping-Andersen's three "worlds" are regimes of actual welfare states, not Titmuss's models, though his social democratic regime comes closest to the institutional redistributive model.

3. The evolution of social policies in India and their implementation

Indian social policy has passed through several phases. The Constitution (1950) laid the base: fundamental rights against discrimination and untouchability, directive principles on livelihood, education, public assistance, health and the welfare of weaker sections, and special provisions for Scheduled Castes and Tribes. In the planning era, policy was expressed through the Five-Year Plans, with welfare treated as a residual sector and faith placed in growth and community development. Sectoral policies followed: the National Policy on Education (1968 and 1986, revised in 1992), the National Policy for Children (1974), the National Health Policy (1983), the Special Component Plan for Scheduled Castes and the Tribal Sub-Plan in the 1970s. After liberalisation in 1991, policy combined fiscal restraint with targeted anti-poverty programmes and, from the late 1990s, sector policies for particular groups: the National Policy on Older Persons (1999), the National Population Policy (2000), the National Policy for the Empowerment of Women (2001), the National Health Policy (2002) and the National Policy for Persons with Disabilities (2006).

From 2005 a rights-based turn created justiciable entitlements: the Right to Information Act 2005, the National Rural Employment Guarantee Act 2005 (later named after Mahatma Gandhi), the Forest Rights Act 2006, the Right of Children to Free and Compulsory Education Act 2009 and the National Food Security Act 2013, several of them shaped by civil society campaigns and by Supreme Court orders in the right to food case (PUCL v Union of India, from 2001). Later policy has included the National Policy for Children (2013), the National Health Policy (2017), the Rights of Persons with Disabilities Act (2016), the National Education Policy (2020), and a large expansion of direct benefit transfers linked to Aadhaar. Implementation for marginalised and vulnerable sections has relied on reservations, special plans (now development action plans for Scheduled Castes and Tribes), scholarships, protective laws and targeted schemes, and has been limited by exclusion errors in targeting, weak delivery, leakage, lack of awareness and the discretion of local officials. Jeffrey Pressman and Aaron Wildavsky's Implementation (1973) showed how policies fail through the many decision points between intention and delivery, and Michael Lipsky's Street-Level Bureaucracy (1980) showed that front-line workers, teachers, police and welfare officials effectively make policy through the discretion they exercise.

ℹ️ Where social workers meet implementation
Social workers often are street-level bureaucrats, in child protection units, hospitals and welfare offices, or work beside them. Knowing the scheme guidelines, the grievance route and the right to information lets a worker turn a denied application into a delivered entitlement, and records of such denials become evidence for policy change.

4. The process of policy formulation

The determinants of social policy include the constitution and law, the ideology of the ruling party, economic conditions and fiscal space, interest groups and social movements, public opinion and the media, research and evidence, the bureaucracy, the judiciary (in India, especially through public interest litigation), federal relations, and international commitments and agencies. The process is commonly described as a policy cycle: problem identification; agenda setting; formulation of alternatives; adoption or legitimation; implementation; evaluation; and revision or termination. John Kingdon (Agendas, Alternatives, and Public Policies, 1984) described agenda setting through three streams, problems, policies and politics, which flow largely independently until they come together and open a "policy window", often seized by policy entrepreneurs.

Approaches to policy formulation differ in their view of rationality and power. The rational-comprehensive approach identifies all alternatives, assesses all consequences and chooses the best, an ideal rarely possible. Charles Lindblom's incremental approach ("The Science of Muddling Through", 1959) holds that policymakers make small, successive adjustments to existing policy through bargaining, which is realistic and stable but conservative. Amitai Etzioni's mixed scanning (1967) combines a broad scan of fundamental choices with detailed incremental decisions. Elite theory holds that policy reflects the preferences of a ruling elite; group theory sees it as the equilibrium among competing interest groups; public choice theory analyses policy as the outcome of self-interested behaviour by voters, politicians and bureaucrats; and participatory approaches seek to involve affected people directly, through consultations, social audits and people's plans. A changing political scenario affects all of this: the shift from single-party dominance to coalitions and back, the deepening of federalism and the role of states in welfare, liberalisation and fiscal pressures, the rise of civil society and judicial activism, the use of technology in delivery, and competitive welfare promises in elections. Each alters who sets the agenda and whose voices count.

Approaches to policy formulation
ApproachKey nameHow policy is made
Rational-comprehensiveClassical decision theoryAll alternatives and consequences assessed; best chosen
IncrementalCharles Lindblom (1959)Small successive changes through bargaining ("muddling through")
Mixed scanningAmitai Etzioni (1967)Broad scan of fundamentals plus detailed increments
Multiple streamsJohn Kingdon (1984)Problems, policies and politics meet to open a policy window
Elite, group and public choice theoriesC. Wright Mills; David Truman; James BuchananPolicy reflects elites, group equilibrium or self-interest

Key takeaways

  • Social policy: government action with a direct impact on citizens' welfare through services or income (Marshall 1965); Titmuss's social, fiscal and occupational welfare; Marshall's civil, political and social rights of citizenship (1950); goals of need, protection, redistribution, justice, capability and cohesion.
  • Models: residual and institutional (Wilensky and Lebeaux 1958); residual, industrial achievement-performance and institutional redistributive (Titmuss 1974); liberal, conservative-corporatist and social democratic regimes by decommodification (Esping-Andersen 1990); India a mixed, largely informal security regime with a rights-based turn.
  • Evolution: the Constitution (1950), plan-era policies (education 1968 and 1986, children 1974, health 1983), group policies (older persons 1999, population 2000, women 2001, disability 2006), the rights-based laws (RTI and NREGA 2005, FRA 2006, RTE 2009, NFSA 2013), and later policies (children 2013, health 2017, RPwD 2016, NEP 2020).
  • Implementation for marginalised groups relies on reservations, special plans, scholarships and protective laws, and fails through targeting errors and weak delivery; Pressman and Wildavsky (1973) on the implementation gap, Lipsky (1980) on street-level bureaucrats who make policy through discretion.
  • Formulation: determinants from constitution to courts; the policy cycle; Kingdon's three streams and policy windows (1984); rational, incremental (Lindblom 1959), mixed scanning (Etzioni 1967), elite, group, public choice and participatory approaches; a changing political scenario alters who sets the agenda.

Practice questions (10)

Attempt each one before opening the answer. Every explanation names the tempting wrong option as well as the right one, because that is where marks are lost.

  1. In Titmuss's typology, the model that sees social welfare as a major integrated institution providing universal services outside the market on the principle of need is the:

    1. Residual welfare model
    2. Institutional redistributive model
    3. Industrial achievement-performance model
    4. Liberal regime
    Show answer

    Answer: B — Institutional redistributive model

    The institutional redistributive model provides universal, need-based services and redistributes resources. The residual model intervenes only when family and market fail, the achievement-performance model ties benefits to work and merit, and the liberal regime is Esping-Andersen's category, not Titmuss's.
  2. In Esping-Andersen's Three Worlds of Welfare Capitalism (1990), the regime that provides universal, generous benefits and promotes equality, typified by the Scandinavian countries, is the:

    1. Conservative-corporatist regime
    2. Liberal regime
    3. Social democratic regime
    4. Informal security regime
    Show answer

    Answer: C — Social democratic regime

    The social democratic regime has the highest decommodification and universal benefits. Liberal regimes are means-tested and market-oriented, conservative regimes tie benefits to occupation and status, and "informal security regime" is Gough and Wood's later category for countries like India.
  3. Which of the following are features of the residual conception of welfare described by Wilensky and Lebeaux? Select all that apply.

    1. Help tends to be temporary and targeted, and can be stigmatising
    2. Welfare is a normal, first-line function provided as of right
    3. Services are universal and redistributive
    4. Welfare comes into play only when family and market break down
    Show answer

    Answer: A — Help tends to be temporary and targeted, and can be stigmatising; D — Welfare comes into play only when family and market break down

    The residual conception activates welfare only when normal channels fail, and its help is temporary, targeted and often stigmatising. Welfare as a normal first-line right, universal and redistributive, describes the institutional conception.
  4. The incremental approach to policymaking, described in "The Science of Muddling Through" (1959), is associated with:

    1. John Kingdon
    2. Richard Titmuss
    3. Amitai Etzioni
    4. Charles Lindblom
    Show answer

    Answer: D — Charles Lindblom

    Lindblom described incrementalism as "muddling through" in 1959. Etzioni proposed mixed scanning (1967), Kingdon the multiple streams model (1984), and Titmuss the models of social policy.
  5. In which year did Amitai Etzioni propose "mixed scanning" as an approach combining rational and incremental decision-making? Type the year.

    Numerical answer — type the value.

    Show answer

    Answer: 1967

    Etzioni's article on mixed scanning appeared in 1967, eight years after Lindblom's "The Science of Muddling Through" (1959), to which it responded by combining a broad scan of fundamental choices with incremental detail.
  6. Assertion (A): Front-line workers such as teachers, police and welfare officials effectively make policy in the course of implementing it. Reason (R): Michael Lipsky argued that the routines and discretion of street-level bureaucrats determine what policy means for citizens. Choose the correct option.

    1. Both A and R are true, and R is the correct explanation of A
    2. Both A and R are true, but R is not the correct explanation of A
    3. A is true, but R is false
    4. A is false, but R is true
    Show answer

    Answer: A — Both A and R are true, and R is the correct explanation of A

    Both are true and the reason explains the assertion. In Street-Level Bureaucracy (1980) Lipsky showed that, facing heavy caseloads and vague rules, front-line workers develop routines and use discretion that in practice become the policy citizens experience.
  7. John Kingdon's model of agenda setting describes three streams that must come together to open a "policy window". They are:

    1. Civil, political and social rights
    2. Problems, policies and politics
    3. Planning, programming and budgeting
    4. Inputs, outputs and feedback
    Show answer

    Answer: B — Problems, policies and politics

    Kingdon's streams are problems, policies (solutions) and politics. Inputs, outputs and feedback belong to systems models, planning-programming-budgeting to budget systems, and civil, political and social rights to Marshall's account of citizenship.
  8. Which of the following are rights-based laws enacted in India between 2005 and 2013? Select all that apply.

    1. The National Food Security Act
    2. The Indian Trusts Act
    3. The Right of Children to Free and Compulsory Education Act
    4. The National Rural Employment Guarantee Act
    Show answer

    Answer: A — The National Food Security Act; C — The Right of Children to Free and Compulsory Education Act; D — The National Rural Employment Guarantee Act

    The RTE Act (2009), the NFSA (2013) and the NREGA (2005) created legal entitlements in the rights-based turn. The Indian Trusts Act dates from 1882 and governs private trusts; it creates no welfare entitlement.
  9. T. H. Marshall's Citizenship and Social Class (1950) traced the development of citizenship through which three kinds of rights?

    1. Individual, group and national
    2. Economic, cultural and environmental
    3. Civil, political and social
    4. Natural, legal and moral
    Show answer

    Answer: C — Civil, political and social

    Marshall traced civil rights (eighteenth century), political rights (nineteenth) and social rights (twentieth). The other triads are real categories elsewhere in rights theory but not Marshall's sequence.
  10. Pressman and Wildavsky's Implementation (1973) is best known for showing that:

    1. Policies can fail through the many decision points and actors between intention and delivery
    2. Welfare states fall into three regimes
    3. Policy windows open when three streams meet
    4. Citizenship moves from civil to social rights
    Show answer

    Answer: A — Policies can fail through the many decision points and actors between intention and delivery

    Pressman and Wildavsky studied a federal programme in Oakland and showed how the multiplication of clearance points erodes the chance of implementation. The other options describe Esping-Andersen, Marshall and Kingdon.